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Terms of Business of JT Gas Plumbing & Heating

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we”
shall refer to

JT GAS Plumbing & Heating

and “you” shall refer to you, our customer. You have requested that we undertake
certain works for you and, by allowing us to proceed with those works, you are
indicating your agreement to the Terms set out below.


The value of the estimate is what we expect to charge you for the works, based
on our initial discussions. In the event of unforeseen circumstances or
unexpected issues arising, it may be necessary to review the original price and
provide you with a new estimate. You have the right to accept or decline the
revised price.

Written Quotation

The written quotation follows the estimate and is the final price for the works
discussed, including labour and materials, additional costs including expenses
(if any) and tax. Any subsequent variation to the works (including, without
limitation, if you change the scope or if unforeseen circumstances or unexpected
issues arise) will likely result in a new or revised written quotation. You have
the right to accept or decline the new quotation. Should you choose to decline,
all works will cease and, on receipt of our invoice, you must pay in full for
all works already completed in accordance with the original quotation.

Client Obligations

if you and we agree that you will be responsible for providing the measurements
for some or all of the materials and/or products needed for the works, you alone
will bear the cost of replacing the said materials and/or products in the event
the measurements are incorrect;

if you and we agree that you will be responsible for providing some or all of
the materials and/or products needed for the works, you alone will bear the cost
of replacement in the event the said materials and/or products turn out to be
faulty and/or unsuitable;

you will inform us, prior to the works commencing, of any hazards or potential
hazards known or suspected in or around the premises where the works are due to
be carried out;

you will grant us access to the premises where the works are to be carried out
and will ensure that all necessary consents, permissions and licences, if any,
have been obtained in advance of the works commencing;

you will ensure the safe and secure storage of any materials and/or equipment
left (with your permission) at the premises during the works, and will be
accountable to us for any loss of or damage to such materials and/or equipment;

without prejudice to 4(i) and 4(iii) below, you will (unless included as part of
the quotation) be responsible for

any necessary improvements to and/or redecorating of the premises following the
completion of the works.

Supplier Obligations

we will undertake the works with all due care, skill and diligence, will
complete the works within a reasonable timeframe, and will ensure that we comply
at all times with all applicable laws and regulations;

we will supply materials and/or products needed for the works (if any) that are
of high quality and, without prejudice to 3(i) above, will take full
responsibility for replacing any materials and/or products that prove to be
faulty or substandard;

we will take good care of your property, furnishings and wall coverings and, on
completion of the works, will remove any resulting waste material;

we will supply one or more, as necessary, of our dedicated team to undertake the
works for you. Unless agreed otherwise, the person(s) supplied will be at our
discretion and may or may not be the same as the person(s) who provided you with
the original estimate and/or quote;

we confirm that we hold, and will continue to hold, a valid and current Public
Liability Insurance Policy and, where relevant, Employers Liability Insurance

Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered
to you during the course of the works shall remain the property of


until such time as the works have been paid for in full by you, following
receipt of our invoice. Title to such materials and/or products will transfer to
you only when full payment has been received by us.

Limitation of Liability

The company’s liability shall be limited to:

Liability for personal injury or death resulting from negligence in the course
of carrying out the company’s duties.

The reasonable costs of repair or reinstatement of damage or any loss to the
customers property, should this result from the negligence of the company or its
employees or subcontractors, and the customer incurs such costs.

The company will not hold any responsibility for any damage suffered to a part
of any property where the damage is in whole or in part a consequence of a
defect or weakness in that part of the property.

The company will not hold responsibility or liability for damage caused whilst
investigating and repairing any plumbing, gas or drainage work, including
blockages. This includes but not limited to; the removal of bathroom suites,
panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate,
wood, tiles etc), internal and external walls where pipework is/has to be routed
and other damages as a result.

If damage to plaster and brickwork is caused it will be the customer’s
responsibility to make good. We cannot accept responsibility for any damage to
wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not
carry any guarantee.

It is the responsibility of the customer to protect items of furniture,
furnishings, fixtures and fittings. We will make reasonable efforts not to cause
damage. It is suggested that the customer remove items that is considered to be
a problem. If items remain within the working area, it is the responsibility of
the customer to cover such items.

Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their
obligations under these Terms where such delay or failure results from
circumstances beyond that party’s control (including, but not limited to, an act
of God, fire, act of government or state, prevention from or hindrance in
obtaining any raw materials, energy or other supplies, industrial action or
labour disputes of whatever nature, and any other reason beyond the control of
that party).


Should you wish to cancel the contract between us in respect of the works, you
have (in accordance with the provisions of the Consumer Contract Regulations
2013) fourteen (14) days in which to do so following your acceptance of our
quotation. You are obligated to pay for any services provided to you during this
14-day cancellation period, if any.


Full payment terms (including, where relevant, interval payments to be made by
you) are as set out in the applicable quotation. For the avoidance of doubt, you
agree to settle any undisputed invoice in full on receipt and you further agree
to pay us interest at a rate of 2% above the Bank of England base rate on any
payments not settled in accordance with these Terms and the terms of the
applicable quotation.


We hope and expect that you will have no cause to complain about any aspect of
our service. If, however, there is anything at any point that does not meet your
expectations, please do not hesitate to let us know and we will do our utmost to
make things right.

Thank you for your business! We very much look forward to working
with you.